Due to each state’s individual shipping laws and regulations, Carolyn’s Sakonnet Vineyard will only ship wine into select states. All wines are sold in Rhode Island and title passes to the buyer in Rhode Island. We make no representation as to the rights of anyone to import wine into any state outside of Rhode Island. By placing an order, you authorize us to act on your behalf to engage a common carrier to deliver your order. Due to the changing of direct-shipping laws and regulations, the list of states that we ship to may change at any time. We will contact you by email if your order is negatively affected by new shipping regulations. At this time we do not ship any online store products outside the United States. Applicable sales tax will be added to your order at check out.
All alcoholic beverage orders must be placed and received by a person 21 years of age or older. All state laws require an adult signature at the time of delivery. Failure to produce age verification upon request forfeits the right to receive the shipment until identification is produced. In such circumstances, the order will be shipped back to us at your expense.
You are responsible for all shipping charges unless we agree otherwise. Shipping charges are calculated when you check out. Shipping includes product – handling costs. Shipping and handling charges are nonrefundable unless an error is made on our part.
In our experience, you are likely to receive a shipment sooner if an adult 21 years or older will be available to sign for shipments at the Ship to address during business hours. We will not deliver within a specified time window. For that reason we recommend using a business address. We cannot ship to P.O. boxes. Due to the hand-crafted nature of some products and custom orders, please allow 3-5 business days, excluding weekends and holidays, weather permitting for orders to process then ship. Standard delivery will arrive within 7 to 10 days, following compliance and credit card authorization.
If not available for delivery, typically a door tag will be left indicating their failed attempt to deliver. Customers who call the toll free number on their door tag and reference their delivery can request a specific day that will work best for delivery or request the package be held at their local facility for pick-up. After 3 unsuccessful delivery attempts the package will be deemed undeliverable and held for pick-up. If unclaimed, the package will be returned.
If you cancel your order after processing, a 25% restocking fee will be applied before a refund is issued. If you need to cancel your order, please send an email to [email protected]. Once we have received the wine back at our location, we will refund your credit card account for the cost of the wine less shipping, handling, and the 25% restocking fee.
DAMAGED OR FLAWED WINES
Carolyn’s Sakonnet Vineyard your satisfaction is our priority and we guarantee our quality products and service. If you receive a bottle purchased from our website that is flawed or damaged a refund for the cost of, or a replacement of the bottle will be given. Wines purchased through retailers must be returned to them. We are unable to accept a return of wine that was damaged due to adverse weather conditions during shipment, or wine that is ordered in error. Some damage caused by weather is leaking, freezing, and/or corks pushing. Before placing your order, please be aware of the weather in the place where you are shipping to.
To arrange for the return of corked or flawed products, please send an email to [email protected].
Federal law requires a signature be obtained from an individual over the age of 21 for all wine shipments. Notes with a signature, left for the delivery companies, cannot be accepted as a replacement for an individual signing for the shipment. We recommend that orders be shipped to a business address for prompt delivery. We cannot guarantee the condition of any wine if delivery is not made on the first delivery attempt. Orders that are not delivered on the initial attempt may be held in a facility that is not temperature controlled.
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